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Media Partners Collection
United States
Приєднався 28 тра 2009
Media Partners Corporation produces, curates and distributes compelling people skills training films and other captivating learning content. The company’s award-winning films, such as “Give ‘em the Pickle!”, “How Was Your Day? Getting Real about Bias, Inclusion, Harassment and Bullying”, “The Abilene Paradox”, and “The Practical Coach”, can help change behavior and result in engaged employees who are committed to their organization’s success.
HR Professionals will be repeatedly delighted as we continue to create and curate high-quality learning content to best fit their specific needs. Along the way we will expertly identify and suggest materials to help you filter through the ever growing content industry.
HR Professionals will be repeatedly delighted as we continue to create and curate high-quality learning content to best fit their specific needs. Along the way we will expertly identify and suggest materials to help you filter through the ever growing content industry.
Toxic Talk: What Would You Say?
PREVIEW ONLY - NOT FOR TRAINING. Gossip, gripes, and rumors have become a national past time in the workplace. Unfortunately, these forms of toxic talk can have serious repercussions for your employees, your managers and supervisors, and for the profitability and productivity of your entire organization.
Relationships and camaraderie at work are essential for an engaged workforce. However, the examples depicted in this training toolkit have crossed the line and have become damaging to employee relationships, employee morale and productivity.
Whether your organization already has a policy on toxic talk or you're just beginning to look at the effects damaging communication has on your productivity, this program is designed to give your organization a chance to discuss some real issues affecting your workforce.
Using three open-ended scenarios (two videos and one audio), the training design focuses on how to respond if you become engaged in toxic conversation and helps participants to redirect potentially hazardous communication. The activities also help participants understand the different perceptions of those involved in toxic talk and how others are affected by this behavior.
Program includes: DVD (9 minutes), Facilitator Guide and PowerPoint Presentation with Listening Case Study (2.10 minutes).
Relationships and camaraderie at work are essential for an engaged workforce. However, the examples depicted in this training toolkit have crossed the line and have become damaging to employee relationships, employee morale and productivity.
Whether your organization already has a policy on toxic talk or you're just beginning to look at the effects damaging communication has on your productivity, this program is designed to give your organization a chance to discuss some real issues affecting your workforce.
Using three open-ended scenarios (two videos and one audio), the training design focuses on how to respond if you become engaged in toxic conversation and helps participants to redirect potentially hazardous communication. The activities also help participants understand the different perceptions of those involved in toxic talk and how others are affected by this behavior.
Program includes: DVD (9 minutes), Facilitator Guide and PowerPoint Presentation with Listening Case Study (2.10 minutes).
Переглядів: 7 138
Відео
Results Rule: Build a Culture That Makes Your Team a Hero
Переглядів 67213 років тому
Watch the Full-Length Preview - bit.ly/2IEMW2a PREVIEW ONLY - NOT FOR TRAINING. Great teams, departments, and organizations are ultimately defined by one thing - RESULTS! The secret to consistently delivering results is an intangible - it is your culture. In this follow-up to his award-winning book, Randy Pennington provides principles and strategies you can use immediately to: - Keep you and y...
Multicultural Customer
Переглядів 6 тис.14 років тому
PREVIEW ONLY - NOT FOR TRAINING. Available at www.learncom.com/product/428F - What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers - face-to-face and on the telephone. It offers over twenty st...
Dealing With Angry Customers
Переглядів 918 тис.15 років тому
PREVIEW ONLY - NOT FOR TRAINING. Keeping customers is as important as getting them. This training video demonstrates a simple method for dealing effectively with angry customers. First, deal with the person; then, deal with the problem. This program shows how to deal with customers who are face-to-face and over the telephone.
She was a nasty ole battle axe! 🐂🪓
As a former retailer I know the pain of this
3:51 The second shoe keeps coming in and out of the box with every angle change.
This isn’t a good training video at all. Working in retail for awhile I know there are customers who act far worse than this lady. In fact, this lady is a saint compared to some of the angry customers I have seen.
And then there’s an issue with shipping and the shoes do not arrive 9am sharp the day after tomorrow, and then you’re *really* gonna see Mrs. Decker’s wrath.
He is probably not going to be there that day. 😆
Retail workers don't get paid enough to deal with other people's problems. I'm sure they have their own to worry about.
*LOL* The "Jaws" type music at the start!
This was before the term Karen was invented.
This wasn’t a Karen, it was a SuperKaren
Let them vent, show you are listening empathetically, apologize, ask questions to make sure you understand, reflect back what they are saying, ask how they want the problem solved and come to a workable solution
There will allways be a "Karen"...you can not avoid them. The same in traffic....roadrage... There is 2 options, work a long with "Karen" ore tell her to fu-k of....
Unfortunate follow-up: Mrs. Decker passed away in a violent car crash while traveling to her daughter's wedding venue. The cause of death was decapitation; her head was never found. Several family members witnessed this occur.
thank you, very helpful
I laughed so hard at this video🤣
this all seems mighty complicated for min wage lol
As an ex retail person myself, I can almost relate to this. I really wish they would put us in training on how to deal with angry customers instead of putting you out there in the wild so to speak so you have to think of what to do yourself. This should be part of training.
That woman looks like she can be Austin Powers' mother.
Al Bundy's fortress of doom, the shoe store, he's a shoe salesman.
I can relate to the customer.
Funny music for this video.
Am i the only one that she reminds of the raptors from Jurassic Park??
drive.google.com/file/d/1TmNZMwzJH64el516u41bqL-NVmtq1hpX/view?usp=share_link
Angry woman: “No one cares about quality anymore” Salesman: “I know” 😂😂
Sometimes I think they might be a competitor trying to bring down reputation. Either way, not getting into a fight with them is essential. Even letting them go is better than causing a ruckus.
All this for 7.25$ lol
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"the SHOE is DEAD!"
I love how people who went from high school. to college, to a cushy 10th-floor executive position, know EXACTLY how you should deal with an angry customer. They just KNOW that their approach will always work. They don't account for the epidemic of mental issues among the general populace. In all of their made-up scenarios, they never once account for someone who may not follow their script. You get people who are being totally unreasonable and there is no way they are going to take anything other than their unreasonable demand. Companies pay you low wages, to deal with ridiculous mental issues all day. You get yelled at by customers, then yelled at by managers because you couldn't make the customer happy. Places like Amazon and Facebook have it right. Offer no customer service. You aren't happy with your purchase? Then don't shop here again. Companies waste billions every year in 'customer support' that has never once been proven to retain a customer or lead to additional purchases from a customer that they wouldn't have already made. The time, effort, and money it takes to get an angry customer to make one more purchase are 10x whatever income you are going to get out of them. People are either going to have a good experience or a bad experience. Everyone has their own personal preference. There are companies that my wife hates, but I love. They have my business and shouldn't worry about bribing my wife to be a customer. Focus on the customers that love you and for whom you are doing right already.
This! Low wages to deal with people with mental health issues. It literally is like working in a psychiatric hospital where the patients can omit themselves in and out anytime and you can’t do anything about their behavior. It’s insane when you think about it. I have to say a place that “fixed” an issue I had never made me a true customer anymore. Because all I think is “I don’t want to go there, my item may come out of poor quality again”. The employers who think this is how you deal with customers never had to deal with customers.
shoutout to madanonymous
The opening was perfect.
That lady had some balls gossiping about everyone when she could be spending that time doing her job
Dealing with Karens and Kevins
“Hello, I’m Jay Taylor, and I hate my job.”
Great! Now get back to work!
Karen with red hair. Gosh I hated working retail because of people like this lady!
Yeah lady self service . You fucking do it !!
To be honest, I watched this in college on Wednesday this week, and I actually found this simultaneously funny and also educative. Thankfully it wasn't 100% real, since it was staged to begin with. The first favourite part is the intro, of the customer fiercely staring down the clerk, he shat his pants with dread, and fled from his incoming plight. The song from SpongeBob SqaurePants really adds to the joke here, LOL. 🤣 And the other part I found funny, is that she exclaims that the shoe is dead, as if it was a killed animal she adores, when in reality, it isn't. LOL. 😂 Really deserves to be part of a try not to laugh challenge, and it would also be hilarious if the narrator had to face yet another angry customer, but this time he/she charges and smashes through the wall, and the dude will flee in terror. Hahahahaha! 😁
*favorite
@@PatricioCharlie That's the British way to say it, dumbass.
哈哈哈哈哈哈哈
0:33 a tank spawned
Oldest recording I know of a karen
The “Proto-Karen”
That Karen thing is ridiculous and sexist.
OMG a KAREN
I all ready knew all the customers were Karens.